Case Study: Mortgage Fraud Proactive Notification Program

Overview

As mortgage fraud rates rose across the nation, a premier real estate data provider was tasked with reducing fraudulent real estate filings by proactively notifying property owners of suspicious activity. To achieve this goal, they turned to Parlay Data Solutions for a fast, cost-effective, and accurate solution.

PDS’s innovative approach enabled counties to rapidly notify residents and protect property owners from potentially devastating consequences. The program now alerts property owners to potential fraud while providing sufficient information for them to verify the legitimacy of the transactions.

Challenges

The program presented unique and complex challenges:

Time Sensitivity

Rapid communication was crucial to prevent fraudulent filings from escalating into more significant legal and financial issues.

Clarity in Communication

Property owners needed to receive copies of the actual recorded documents with clear context to avoid unnecessary confusion or concern.

Cost Constraints

Since the service was offered without cost recovery opportunities, keeping expenses low while maintaining efficiency and accuracy was essential.

Data Integration Variability

Counties provided records in varying formats, creating the need for a flexible system capable of handling diverse data inputs.

Solution

PDS leveraged its modular technology stack to design and implement a fully customized solution, through which it continues to manage daily production. Key components of the solution included:

Flexible Data Integration

Deployed a system to seamlessly accept and process varying data formats from different counties.
Integrated county record files to standardize data for processing and notification.

Efficient Production Process

Developed a daily, template-based variable production system to ensure same-day mailing of notification letters.
Printed recorded documents two per 8.5 x 11 sheet to minimize printing costs while maintaining clarity.

Tailored Notifications

Created customized templates for each county, including clerk recorder logos, signatures, and specific formatting to help ensure the notices would not be ignored as spam or fraud.

Cost-Effective Mailing

Implemented USPS presort processing to secure postal discounts and further reduce costs.

Results

The program has successfully enabled counties to rapidly alert property owners of potential fraudulent activity, reinforcing local governments’ commitment to protecting residents’ assets.

Rapid Response: Counties consistently alert residents of property status changes on a same-day basis.

Fraud Prevention: The program has become a critical component of government efforts to uncover and address fraudulent filings.

Cost Management: By utilizing cost-efficient production methods and postal discounts, PDS delivered a robust solution within budget constraints.

This proactive notification program highlights PDS’s ability to respond quickly to complex challenges, deliver tailored solutions, and support the critical needs of each counties efforts in safeguarding property owners.

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